Refund Policy

FitApp · Last updated: April 23, 2026 · Effective: April 23, 2026

Summary: Payments for FitApp subscriptions and digital features are processed by third-party app stores. We do not offer refunds for amounts charged by those platforms. You may have separate cancellation or refund rights under Apple’s or Google’s policies, or under mandatory consumer law in your country—we describe those concepts below, but this policy does not grant refunds from us.

1. Purpose and scope

This Refund Policy explains how paid access to FitApp (the “App”) and related digital features (“Paid Features”) is billed, why refunds are generally not available from us, and what steps you can take to manage future charges or seek redress through the appropriate channels.

This policy supplements our Terms of Service and should be read together with our Privacy Policy. If anything in those documents conflicts with a mandatory legal right that cannot be waived, the mandatory right controls.

2. Nature of the product

FitApp provides digital services and software functionality delivered through your mobile device. When you purchase a subscription or other Paid Features, you obtain a license to use those digital capabilities for the applicable subscription period.

Delivery is immediate and ongoing: once your purchase is confirmed by the applicable app store, Paid Features are typically activated without delay. Because the benefit is consumed in real time and cannot be “returned” like a physical good, commercial refund practices for digital subscriptions differ materially from those for tangible products.

3. Who processes your payment

In-app purchases and subscriptions for FitApp are processed by Apple (Apple App Store) and/or Google (Google Play), not by us directly. The app store is the merchant of record for the transaction. That means:

• Charges on your statement will typically appear under Apple or Google (or their designated billing descriptors), not under our corporate name;
• Payment instruments (cards, carrier billing, store balance, etc.) are handled exclusively by the platform you used;
• Taxes, receipts, and many billing disputes are administered according to that platform’s rules.

Because we do not control the payment rails, we cannot reverse or credit charges that have already been captured by Apple or Google. Any refund of money already collected must come from the platform (where their policies allow) or be compelled by applicable law.

4. No refunds from FitApp

Except where applicable law absolutely requires us to provide a remedy that cannot be limited by contract, all fees for Paid Features are final and non-refundable. We do not operate a money-back program, proration for partial subscription periods, or discretionary refunds for:

• Failure to use the App during a billing period;
• Dissatisfaction with features after purchase, except as noted in Section 8 regarding statutory rights;
• Accidental purchase, misunderstanding of subscription renewal, or failure to cancel before renewal—you are responsible for managing auto-renewal in your store account (see Section 6);
• Device incompatibility, loss of device, or deletion of the App;
• Account suspension or termination for violation of our Terms or for security reasons;
• Planned or emergency downtime, service changes, or feature deprecations, except where mandatory law provides otherwise.

This “no refunds” position reflects the economics of low-cost digital subscriptions, the immediate delivery of licensed functionality, and the fact that the app store—not FitApp—holds the funds from your transaction.

5. Subscription renewal and “unused time”

Subscriptions renew automatically until cancelled in accordance with the platform’s settings. Each renewal is a separate purchase of continued access for the next term. We do not refund “unused” days within a billing period simply because you stopped opening the App, forgot about the subscription, or decided mid-period that you no longer want the service.

Cancelling stops future renewals; it does not erase amounts already charged for the current period unless Apple, Google, or applicable law says otherwise.

6. How to cancel and avoid future charges

To avoid being charged for the next subscription period, you must turn off auto-renewal (cancel the subscription) through the same app store account you used to subscribe. General guidance:

• Apple: Use Settings → Apple ID → Subscriptions (on device) or the App Store account/subscription management portal on the web, following Apple’s current instructions.
• Google Play: Open Google Play → Menu/Profile → Payments & subscriptions → Subscriptions, following Google’s current instructions.

Store interfaces change over time; refer to Apple’s and Google’s official help documentation for the exact steps. Cancelling through the store is the authoritative method; emailing us does not automatically cancel billing managed by Apple or Google.

7. Free trials and promotional pricing

If we or the app stores offer a free trial or promotional price, the store’s terms govern conversion to a paid subscription, renewal timing, and any trial-specific refund or cancellation rules. Unless the store or law requires otherwise, charges that begin after a trial converts to paid are treated as non-refundable under Section 4.

We recommend that you note the trial end date and cancel before conversion if you do not wish to pay.

8. Mandatory rights: app stores and consumer law

8.1 Apple and Google policies

Apple and Google maintain their own refund and dispute procedures. Depending on your region, purchase type, and timing, you may be able to request a refund or resolution through the platform, not through us. Links and processes are provided by Apple and Google in their support centers. We do not control their decisions.

8.2 Local consumer protection laws

Some jurisdictions grant consumers a legal right of withdrawal or similar remedies for distance contracts, including in limited circumstances for digital content. Where such a right exists and cannot be waived, it applies notwithstanding this policy. Nothing here limits statutory rights that cannot be contractually excluded.

If you believe a mandatory law applies to your purchase, you should exercise any rights directly with the app store or, where appropriate, with a competent consumer authority or dispute resolution body in your country. We will cooperate with lawful orders and valid requests from regulators and payment platforms.

9. Billing errors and unauthorized charges

If you believe you were charged in error (for example, duplicate charges for the same period, or a clear technical double-billing), contact support@aitomationops.com with details (store, approximate date, transaction identifier if available). We will review good-faith reports to determine whether there was a demonstrable platform or entitlement bug on our side. Even in those cases, correction may require coordination with Apple or Google, and any monetary adjustment may still need to be issued by the payment platform.

If your payment method was used without authorization, contact your bank or card issuer immediately and use the app store’s reporting tools. We are not responsible for fraud on payment methods we do not control.

10. Chargebacks

Filing a payment dispute or chargeback with your bank or card issuer may result in the app store reversing access to Paid Features. We may suspend or terminate accounts associated with abusive chargeback patterns or fraud. We encourage you to attempt to resolve billing issues through Apple or Google first, in line with their dispute processes.

11. Price changes

Subscription prices may change where permitted by the app store and applicable law. Price changes do not entitle you to a refund for prior periods. You will typically be notified or asked to consent according to platform rules before a new price takes effect on renewal.

12. Account deletion

You can delete your account in the App (Settings → Delete Account) or as described at fitappweb.com/delete-account.html. Deleting your FitApp account or removing the App from your device does not automatically cancel an active subscription billed through Apple or Google. You must cancel the subscription with the store to stop future renewals. Past charges remain subject to this Refund Policy.

13. Changes to this Refund Policy

We may update this Refund Policy from time to time. Updates will be posted at this URL with a revised “Last updated” date. Material changes may also be referenced through the App or other reasonable channels where required. Continued use of Paid Features after the effective date constitutes acceptance of the updated policy, except where prohibited by law.

14. Contact

For subscription management, billing descriptors, and refund requests that must go through the payment platform, please use Apple or Google support as appropriate. For questions about FitApp entitlements, technical access, or good-faith billing error reports, contact:

Please include relevant details (platform, date, and any receipt or transaction ID from the store). Contacting us does not guarantee a refund; we do not offer refunds as described in Section 4, but we will try to help with legitimate technical or entitlement issues within our control.